Warranty claims

Did you purchase your item in-store?

If you purchased your product in-store, please contact your retailer to arrange a return.

So we can process your case faster, please provide us with as much information as possible
(* Indicates mandatory field)

First name *

Last name *

Email *

Date of purchase *

Order number or place of purchase

Shipping street *

Shipping city *

Shipping state *

Shipping postal code *

Shipping country *

Contact phone

Product purchased *

Did you wash it with fabric softener?

Did you dry clean this item?

How often was it machine washed?

Laundry temperature

Distance run in your On shoes *

Drop photo of the sole here *

Drop photo of the label here *

Drop photo of the defect here *

Defect reason *

Description of the defect *