Warranty cases

Got a problem with your Ons that's related to their manufacture? We'll be pleased to provide a replacement pair within the warranty period.

Did you purchase your On online?

So we can process your case faster, please provide us with as much information as possible
(* Indicates mandatory field)

First name *

Last name *

Email *

Date of purchase *

Order number or place of purchase

Shipping street *

Shipping city *

Shipping state *

Shipping postal code *

Shipping country *

Select country Andorra Australia Austria Belgium Bulgaria Canada Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Korea, Republic of Latvia Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco Netherlands New Zealand Norway Philippines Poland Portugal Romania Singapore Slovakia Slovenia Spain Sweden Switzerland Taiwan Thailand United Kingdom United States

Contact phone

Product purchased *

Select product Cloud Cloudcruiser Cloudflash Cloudflow Cloudflyer Cloudracer Cloudrunner Cloudrush Cloudster Cloudsurfer Cloudventure Cloudventure Midtop Cloudventure Peak Cloudventure WaterproofClima-Shirt Comfort-T Hybrid Shorts Performance-T Running Pants Running Shorts Running Tights Tank-T Weather Jacket

Did you wash it with fabric softener?

Did you dry clean this item?

How often did you machine wash?

Laundry temperature

Select temperature 30 40 50 60 60+

Distance run in your Ons *

Drop photo of the sole here *

Drop photo of the label here *

Drop photo of the defect here *

Defect reason *

Select defect Stitching Broken element Dissolved glue upper with midsole/outsole Broken eyelet Bad processing of upper Delamination of non-sewed upper parts Delamination of bottom Light wrinkling of lining Other (Please specify below)

Defect reason *

Select defect Color bleeding Color bleach Fabric defect/Thread puller Open seams Pleats/wrinkles at seams Print peel off/broke Wrong labelling in Size/Style Inverted/wrong workmanship Defect zipper (in opening) Defect in function Other (Please specify below)

Description of the defect *

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