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Ordering and payment

How to order.

Here are some points to bear in mind when ordering your Ons.

The perfect fit.

Not sure of your size? Not a problem. Both our On shoes and On Performance Running Gear have sizing guides on their product pages to make sure you always find the perfect fit or click here.

The right place...

Usually we can tell what country you’re buying from, but if we have it wrong for whatever reason, you can change country at the bottom of any page (just scroll down).

... And right price.

With the right country will be shown the right kind of price: US dollars, UK pounds, Swiss francs and so on. The prices shown include VAT. If your country uses another currency from the one you see, either euros or US dollars will be displayed. Our currency conversion rates are adjusted every few months.

As accurate as we (or technology) can be.

We take a huge amount of care to present our products as accurately as we can. That said, the images you see may differ slightly from the actual product, depending on your browser and screen display.

Ordering as a guest.

By signing in with an email address and password when ordering, you will be able to check up on your orders and their status with ease. But, if you’re in a hurry, you can also order as a guest without a password.

Vouchers and codes.

Vouchers can be used just like any other currency. Simply input them at checkout when prompted, enter the voucher details and you’re done – easy!

Confirming your order.

Once your order is placed and processed, you’ll receive a confirmation email once everything has been approved. Credit cards and PayPal accounts will be debited once your order is placed.

In stock?

We will only let orders be placed if the right product you’re after is available in your region. If we’re sold out of whatever it is you’re after, just leave us with your email and we will let you know the second it’s back in stock.

No product, no charge.

If we can’t supply you with the product you’ve ordered for whatever reason, we will refund you in full and notify you immediately so you’re always kept in the loop.

Ways to pay.

You can pay for your order by credit card, debit card, PayPal or Klarna (invoice with the account details will be sent to you only via email; only in selected countries). Accepted credit and debit cards include: Visa MasterCard Visa Electron Diners Club International Discover American Express Apple Pay V-Pay Maestro (UK only) Visa Debit PayPal JCB Paying via PayPal will take you to the external PayPal website, where you will either log in or register. Once you have made your PayPal payment, you will be directed back to our order page -please be sure to wait until this has been done. Orders will be shipped as soon as the payment amount has come through.

Buying online safely.

We use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL both encrypts and protects the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual "http" but with "https". When you see this, you can sit back and shop knowing your transactions are safe and secure.