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FAQs

What if I find that I don’t like the On products I ordered?
If you’re not happy, we’re not happy, which is why we’ve made returns and exchanges quick and easy. You have 30 days from the time you receive your order to make up your mind and we'll even cover return shipping (with a few exceptions noted below*). We simply ask that products be returned in their original condition and packaging (including sock orders, which must also have packaging intact). Please complete the return form online.
*Free return shipping is not yet covered for the following countries: India, Indonesia and Malaysia. *Expedited shipping will not be refunded in the case of returns/exchanges, just the basic cost of return shipping only.