Shipping and returns
What do I need to know about the shipping of On products?
We pay for it.
As fast as we can.
Home, work or to Zero Gravity - where we ship to.
What do I need to know if I have to return my On products?
Exchange or refund: the choice is yours.
We've extended returns for the holidays. All purchases made before December 24, 2019 are eligible for an extended return period of 60 days.
Wrong size/color/model? No problem. Just fill out the return/exchange form here and send the product back to us within 60 days of receiving it. As long as it's still in its original condition, we’ll exchange it for what you want. Money back instead? Sure thing. Again, just send back your product within 60 days and as long as it is still in its original condition and packaging we’ll refund you in full within 21 working days. Once we have received your returned product, we'll process your refund.
If you're part of the Try On special, you have 30 days to enjoy your On product and if you’re not satisfied, just send it back in any condition to receive a full refund. It's that easy. For even more information around exchanges and returns, see the documents that come with your order.
*Please note: Above terms do not apply to Limited Editions or On Classics. Limited Editions and On Classics can be refunded, but are not exchangeable.
Repack + return number = done.
Bought them from a dealer? They’ll be pleased to help.
Bought them at an On event? We’re there for you, too.
Again, we’re here for you. You can exchange or return your On products within 30 days as long as they're still in their original condition and you bought them from us directly (if you bought your On product from a dealer event, they will help you with your return). Contact us here.