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FAQs

What is the warranty on my products?
As a premium brand On is always eager to ensure the highest quality. If your On is defective, or even has been sent with a defect, please fill in this warranty claim and submit online. You will find the requested order number on your return document in your package. If you bought your Ons at one of our dealers, please reach out to them and process the warranty with them.

After you submitted your claim we will respond within 24 hours and you will receive an answer via email. If we accept the claim we will send the new product and you can send us your defective one back with the prepaid return label in your package.

Please find further information on your return sheet in the package.